CTO, TOBORG TECHNOLOGY STRATEGIES, Bellevue, WA 2006-Present Executive consultant to high growth enterprises in the development and execution of technology, product, and partnering strategies. Selected engagements include:
- Vice President Product Management, Control4, Inc. (www.control4.com) Line manager for team of 15-20 Product, Program Managers and UI Designers. Led comprehensive revamp of product strategy, roadmap, and development processes for 30+ products generating $100M+ annualized revenue.
- New Product Development Consultant for major food processing equipment company. Identified market and technology gaps. Performed due diligence on technology partners. Defined new $200M product line.
- Technology Advisory Board Member, Key Technologies ($100M+ Public Company).
- COO Co-location and Cloud Services broker, Bandwidth Advisors. Responsible for on-boarding new providers, sales processes & development of new business model.
- Co-Founder and Managing Partner, Trimtab Alliance. Venture Capital group focused on early stage technology companies.
- Member University of Washington Graduate School of Business Curriculum Committee, Technology Executives Peer Group (Puget Sound CIOs, CTOs)
SVP (CIO), STRATA8 NETWORKS, Bellevue, WA 2007-2009 Fixed-Mobile Convergence service provider for medium to large enterprise (strata8.com)
- Defined and deployed company's first multi-phase, multi-vendor operation support system. Incorporated billing, order management, service provisioning, doc management, workflow. Resulted in systems that increased company's order processing and subscriber support capabilities many times over previous system.
- Defined agile development and product release process linking business strategy, market drivers, technology and operations.
- Led 15 member cross-functional Scrum team. Resulted in rapid development of Release 1 services.
- Led business process team to define end-to-end service delivery process. Processes documented in BPMN format. Used as foundation for manual and automated systems.
- Built and led Customer Service group. Defined business processes, systems, organization for 24/7 support center.
Chief Technical Officer, COSCOMM INTERNATIONAL, Kirkland, WA 2006-2007 Satellite and terrestrial hybrid communication solutions for first responders (www.coscomm.net) Responsible for technology and product strategy, product and service development. Currently developing communications and applications to support voice and real-time database access over seamlessly switched satellite, cellular, WiFi and Land Mobile Radio (LMR) networks.
Chief Technology Officer, MOSAIX COMMUNICATIONS, Seattle, WA 2002-2003 Venture Capital funded start-up. Private IP, VPN and unified communications service provider. Responsible for technology and service strategy, network architecture, OSS and service development. Developed low-cost private IP network and unified communication solutions for SMB. Deployed breakthrough low-cost point of presence (POP) architecture and nationwide virtual broadband network.
President, TELECOM TECHNOLOGY STRATEGIES, Bellevue, WA 2001-2006 Executive consultant to telecom service providers, equipment and application vendors in the development and execution of technology, product, and partnering strategies. Selected activities include:
- VP Data Analytics for cellular location based services company. Architected multi-terabyte data warehouse and data mining application to analyze and predict customer purchasing preferences and target advertising based on customer model.
- Acting CIO responsible for design of high-performance, high-availability e-commerce website. Wrote and submitted patents on “Neural Network Optimization Approach to Real Estate Lead Matching”.
- TeleManagement Forum Project Manager responsible for defining Web Service standards for NMS/EMS integration. Resulted in creation of MTOSI 1.0 standard.
- Recognized national expert in the area of Telecom Systems, Processes & Software Development. Served as Consulting and Testifying Expert Witness on multi-million $ litigation.
- VP Business Development and Product Strategy for TigerStripe, SOA Design Tools company (acquired by Cisco).
- Product Manager for network management start-up. New network configuration management product produced $10M in first year revenue. Frequent speaker at major telecom conferences including: Billing and OSS World, TeleManagement World, SuperComm and others.
Vice President and CIO, 360NETWORKS, Seattle, WA 2000-2001 Second largest fiber optic network in the world (route miles). Billion $ global broadband service provider.
Member senior management team reporting to CEO/COO. Built and led 250-employee global organization with $100M+ annual development and operations budget. Responsible for strategy, architecture, development and operation of all information systems including: corporate network, global data centers, high availability servers (UNIX, NT), desktops, storage systems, video conferencing, telephony, intranet, enterprise applications and operation support systems (OSS). Successfully supported corporate expansion from 700-2000 employees in 10 months on 4 continents and 125+ offices/sites. Developed and deployed initial OSS/BSS to support global network services.
Director, Product Development, TELEDESIC CORPORATION, Bellevue, WA 1999-2000 Global multi-billion $ multi-satellite system. Backed by Craig McCaw and Bill Gates. Responsible for overall product/service strategy for Teledesic’s global broadband satellite system. Defined product development process to support end-to-end service realization. Developed network service concepts and strategy for early entry projects (broadband GEO, global fiber network, content distribution services, interactive TV).
SBC TECHNOLOGY RESOURCES INC. (NOW AT&T Labs), Austin, TX 1995-1999 A Fortune 50 company. Largest communications provider in US. $40B+ annual revenues.
Chief Data Warehousing Architect (acting CIO): Led comprehensive redesign of SBC Wireless information systems. Developed technical architecture and business plan for nationwide system incorporating data warehousing, data mining, and end-to-end integrated customer relationship management to support 7+ million cellular subscribers. Initial system deployed for customer retention. ROI breakeven in 9 months, annual savings (retained revenues) conservatively estimated at $40M+.
Network Architect: Served as a member of an executive team to develop the broadband network convergence strategy for SBC. Chief Technologist on $200M government IT reengineering project to support e-government systems. Responsible for evaluation and deployment of network design, simulation / modeling and performance monitoring tools throughout SBC. Responsible for developing strategy and services for high-speed Internet access technologies (ADSL, Cable Modem, Satellite, Fixed Wireless).
Program Manager (acting CTO): Direct report to CEO of Southwestern Bell Internet Services with responsibility for development and deployment of software systems for new ISP business. Responsible for coordinating efforts of 50+ member multi-vendor team, development of project plan and schedule, planning for new services. Helped grow business from 0 to 500K subscribers; 4 to 200 employees. Contributions recognized by TRI Cabinet Award for Teamwork and Technical Leadership.
Project Manager: While reporting to CEO, responsible for coordinating development of high capacity Internet Yellowpages e-commerce website. Major responsibilities included: Oversight of software development, project schedule, network architecture and development of new business processes. Contributions recognized by TRI On the Spot Award for “…outstanding technical leadership”.
Technical Leadership: SBC representative for Internet 2 Program; Chairman, SBC IP/ATM Broadband Architecture Team; Member XIWT Steering Committee on Internet Performance Metrics, Member IETF IP Performance Metrics (IPPM) Working Group; Technical Program Committee Member for Neural Networks in Telecommunications. Directed Bellcore (Telcordia) research on Internet traffic modeling. Technical Chairman OPNETWORK99 international conference on network simulation & design.
MICROELECTRONICS AND COMPUTER TECHNOLOGY CORP., Austin, TX 1994-1995 The largest and most prominent consortial research institution in the US. Deputy Director Intelligent Systems Group: Responsible for new business development, technical marketing, system architecture design, task delegation, day-to-day technical supervision of research staff. Developed algorithms and software tools for complex signal/image processing. Applications included: Visa Credit Card Fraud Detection, Kodak Face Recognition, Eastman Chemical Commodity Price Prediction, Postal System Handwriting Recognition, Multi-Spectral Image Data Fusion.
HUGHES RESEARCH LABORATORIES, Malibu, CA 1989-1994 Member of Computer Architecture & AI groups. Central R&D facility for multi-billion $ Hughes Aircraft (now HRL Labs, part of Boeing).
• Project Manager / Technical Lead responsible for development of neural net, fuzzy logic, genetic algorithm and multi-sensor fusion technologies applied to automatic target recognition (ATR), under water mine detection, and multi-sensor allocation. Responsible for system design, software engineering, task allocation, technical marketing, and periodic program reviews. Results exceeded customer specs, used in $300M DoD follow-on proposal.
• Principle Investigator for design and implementation of computer vision technologies. Results documented in 7 refereed publications and Ph.D. Thesis. Implemented vision algorithms on massively parallel machine (DAP) and designed special purpose 3-D wafer scale hardware for real-time embedded processing.
HUGHES SPACE AND COMMUNICATIONS GROUP, El Segundo, CA 1984-1989 Fortune 100 company. World’s largest provider of satellite systems. Member Systems Integration Division (now part of Boeing).
• Proposal Manager responsible for analyzing future telecommunication satellite autonomy requirements and developing concepts to improve reliability through connectionist expert systems. Conducted satellite processing technology assessments that were incorporated into long-term DoD technology roadmaps.
• Large-Scale Satellite Network Simulation Lead Software Engineer for development of large-scale Strategic Defense Initiative discrete-event simulation. Simulation included sophisticated models for global computer and communication networks, missile trajectories, directed energy weapons and battle management. System used to support SDI proposals throughout Hughes. Required Secret and EBI national security clearances.
IBM LOS ANGELES SCIENTIFIC CENTER, Los Angeles, CA 1983-1984 Fortune 50 company. Research center closely associated with Almaden and Santa Teresa laboratories.
Project Manager: Responsible for directing day-to-day work of 16-member graduate student team. Designed and implemented software interface for object-oriented tools used in Computer Aided Software Engineering (CASE) products. Interviewed, hired, and trained new student research assistants. Responsible for periodic oral and written reports to IBM management.
EDUCATION / CERTIFICATION
Ph.D., Electrical Engineering (Computer Engineering), University of Southern California Major Fields: Computer Vision, Image Processing, Data Mining, Neural Networks, Data Fusion, and Parallel Hardware Architectures. Awarded Hughes Aircraft Doctoral Fellowship
MS, Computer Science, Brigham Young University Major Fields: Software Engineering, Enterprise Information Systems Design
BS, Applied Physics, (with honors) Brigham Young University Minors: Mathematics, Computer Science, and German
PMP, Project Management Institute, Certified Project Management Professional
MEMBERSHIPS and AFFLIATIONS
PMI, IEEE, ACM, AAAI, Sigma XI, Sigma Pi Sigma, Who’s Who in Telecommunications, XIWT Internet Performance Metrics Steering Committee, IETF IP Performance Metrics Working Group (IPPM), SBC Internet 2 representative, TeleManagement Forum, Technology Executives Peer Group (TXPEG), University of Washington Business School Curriculum Committee, Keiretsu Forum
SELECTED PUBLICATIONS, PRESENTATIONS, REPORTS
“Wireless Location and Tracking Technology Assessment", Prepared for INFINITY Group, July 2011.
"The Enterprise New Product Development Process", Technology Executives Leadership Academy, Seattle, WA, May 30, 2007.
"An Introduction to MTOSI: A Web Services-Based Standard for OS-OS Communications”, (with Francesco Caruso), Proceedings TeleManagement World, Nice, France, May 2005.
“Implementing NGOSS with MTOSI: A Case Study on the Development of Inventory Interface Standards”, (with Don Gibson and Paul McCluskey), Proceedings TeleManagement World, Long Beach, October 2004.
“Winning Strategies: Transforming Networks, Operations, and Services to Drive Business Success”, invited opening address and executive panel, IEC Executive Forum, Chicago, Il., June, 2004.
“Beyond OSS/BSS—Next Generation Customer-Centric Service Delivery”, invited opening address and executive panel, Billing and OSS World, Washington, D.C., May 5, 2004.
“Core Competencies for Technology Leaders”, University of Washington, International Executive Management Workshop, September 8, 2003.
“The IT Competency Chasm: How can we more effectively leverage technology to deliver business value?” University of Washington, Technology Management MBA Guest Lecture Series, May 3, 2003.
“Strategic Planning for Information Technology”, Technology Executives Peer Group, Bellevue, WA, 28 August 2002.
“Building a Large-Scale Stage-Gate Network Service Delivery Process”, invited keynote address, Product Management Conference, Bellevue, WA, Jan. 8, 2002.
“Information Systems and Technology Vision 2001: How Information Systems will Revolutionize our Business”, keynote address, Information Systems and Technology Summit, Vancouver, B.C., January 2001.
“Changing the Paradigm for Global Optical Service Provisioning”, Proceedings IEC Operation Support Systems Summit, Miami, FL, 6 March 2001.
“Business-Driven Network Design and Operation—The Business Value of Network Design Tools”, Proceedings OPNETWORK2000, Washington, D.C. August 29, 2000.
“The Future Role of Simulation in Network Design and Operations”, invited keynote address, Proceedings OPNETWORK99, Washington, D.C., August 31, 1999.
“Critical Role of Network Simulation in the Design of Next Generation Network Services”, Communications News, August 1999.
“A Systems Perspective on the Impact and Role of Business Intelligence Solutions in Telecommunications”, Telcordia Engineering Seminar, Morristown, NJ, April 20, 1999.
“SBC Wireless Customer Relationship Management System”, invited keynote address, Wireless Retention Conference, San Antonio, TX, April 15, 1999.
“New Directions for Unified Network Design and Operation”, Proceedings Next Generation Networks Conference, Washington, DC., Nov. 6, 1998.
“Integrated Network Design and Performance Analysis”, Proceedings OPNETWORK98, Washington, DC., May 1998.
“Neural Techniques for Fault Diagnosis of Broadband Networks” (with Thomas John), Conference on Communications Networks and Neural Networks, Duke University, Durham, NC, March 4-6 1996.
“HyperSAR: An Integrated Hyperspectral / SAR Remote Sensing Platform for Wide-Area Search, Terrain Mapping, and Environmental Monitoring”, ARPA Technology Reinvestment Concept Paper, Dec. 21, 1994.
“New Paradigms in Technology Transfer”, Keynote Address, IEEE World Congress on Computational Intelligence. July, 1994, Orlando, FL.
“Performance Comparison of Neural Networks for Undersea Mine Detection”, (with D. Rowe and M. Lussier), Applications of Artificial Neural Networks V, Proceedings SPIE Volume 2243, pp. 200-211, 1994.
"Neural Network Computing with 3-D Wafer Scale Integration", (with M. Campbell), IEEE Transactions on Circuits, Hybrids, & Manufacturing Technology, Special Issue on Wafer Scale Computing, Nov. 1993.
“Stability and Convergence Control in Cooperative Integration Networks”, International Conference on Artificial Neural Networks, Amsterdam, Sept. 13-16, 1993.
"3-D Wafer Stack Neurocomputing", (with M. Campbell, S. Taylor), IEEE International Conference. on Wafer Scale Integration, San Francisco, Jan. 20-22, 1993.
“Cooperative Vision Integration Through Data-Parallel Neural Computations”, (with K. Hwang), IEEE Transactions on Computers, pp.1368-1379, Dec. 1991.
“Neural Network Vision Integration with Learning”, SPIE Conference on Applications of Artificial Neural Networks II, ed. Steven K. Rogers. pp.77-88. Orlando, FL, 1991.
“Parallel Vision Integration on the AMT Distributed Array Processor”, (with K. Hwang), Fifth International Parallel Processing Symposium, ed. V. K. Prasanna Kumar, pp.178-185. IEEE Computer Society Press, 1991.
"A 3-D Wafer Scale Architecture for Early Vision Processing", International Joint Conference on Application Specific Array Processors, Princeton, NJ, Sept.5-7, 1990.
"An Approach to Image Recognition Using Sparse Filter Graphs", (with K. Flaton), International Joint Conference on Neural Networks. June 18-22, Washington, D.C., 1989.
"Exploring Neural Network and Optical Computing Technologies", (with K. Hwang), Ch.16 of Parallel Processing for Supercomputer and Artificial Intelligence, K. Hwang and D. DeGroot, eds., McGraw-Hill, 1989.
"STRADEM: A Simulation for SDI Architecture Analysis", (with S. DePicciotto, T. Lonski), Proceedings of the 1986 Summer Computer Simulation Conference, July 28-30, Reno, NV, 1986.
“DirecPC: High-Speed Satellite Internet Access”, SBC Technology Resources Internal Report, July 1997.
“Neural Networks Technology Assessment”, (with S. Shams, W. Przytula), Hughes Research Laboratories, Technology Assessment Report #93002, April 1993.
“Cooperative Integration of Multispectral Infrared Images”, Hughes Aircraft Common Image Processing Technologies Project, Karen Olin (editor), December 1992.
“Cooperative Vision Integration: From Neural Algorithms to Wafer Scale Architectures”, Hughes Research Laboratories, Research Report No. 587, August 1992.
“Using CASE Tools for Systems Engineering Support”, Hughes Space and Communications Group, Technical Report No. 4M11.26/26, March 3, 1989.
“Processing Needs for Future DoD Communications Spacecraft”, (with Mark Schwene, Mike O’Hara), MilSatCom Technology Assessment Report, June 1988.
"Connectionist Expert Systems for Autonomous Spacecraft Control", Hughes Space and Communications Group, Report No. 4M11.23/17, May 20, 1988.
"Exploring the Application of Neural Networks for SDI Weapon Assignment", Hughes Space and Comm Group, Tech. Report No. 4912.3/197, May 29, 1987.
“Parallel Processing for Space Battle Management”, Hughes Space and Communications Group, Jan. 9, 1987.
“Cooperative Vision Integration: From Neural Network Algorithms to Parallel Hardware Architectures”, University of Southern California, Department of Electrical Engineering--Systems, Ph.D. Dissertation, May 1992.
"Developing a General Model for Information Systems Design: An Analysis and Synthesis of Methodologies", Brigham Young University, Computer Science Department, Master of Science Thesis, May 1984.
"Design Considerations for Nd:YAG-Glass Laser Systems", Brigham Young University, Honors Program, Bachelor of Science Thesis, April 1982.
"360networks Appoints Chief Information Officer", August 8, 2000. http://www.360.net/news_releases_2000_aug08.htm
Management: Chief Information Officer. Chief Technology Officer. VP Product Development. VP Business Development. Senior Executive Management. Technical Personnel Management. Cross-Functional Distributed Team Building. Multi-project Program Management. Strategic Technology Planning and Forecasting. R&D Project Management. Technical Marketing. Technology Assessment. Product Specification and Evaluation. Financial Planning and Budgeting. Business Process Engineering. Business and Technology Strategy. Global Team Management.
Software and Hardware: IBM Business Discovery Solutions and Data Miner. NeoVista DecisionSeries Data Mining. SAS Enterprise Miner. MS Project. HP OpenView. Riversoft Network Management. OPNET Network Simulation Package. SPSS. PV-WAVE. Matlab. Mathematica. Sun. Silicon Graphics. Distributed Array Processor (DAP). 3-D Wafer Scale Integration. Cisco IOS. UNIX. Solaris. Windows. Mac OS. UML. C/C++. XML. Java. JMS. Fortran. Lisp. Pascal. Assembly. Web Services. Service Oriented Architectures.
Technologies: Large-Scale Network Design and Planning. Network Simulation and Modeling. Network Management, High Availability Web Site Design TCP/IP. Ethernet. Local Area Networks. FDDI. ATM. IP over ATM. ADSL. HDSL. VDSL. FTTC. HFC. Cable Modems. Routers. Ethernet Switches. ATM Switches. Routers. Wireless Cable. Broadband Satellite Data Networks. Low-Earth Orbit (LEO) Satellites. MMDS. LMDS. Wireless LAN. WiFi. Software Engineering Methodologies. Object-Oriented Analysis and Design. Enterprise Engineering. CASE. Data Compression. Intelligent Agents. Database Management Systems. Multimedia Databases. Multimedia Systems. Internet. Neural Networks. Fuzzy Logic. Genetic Algorithms. Pattern Recognition. Data Fusion. Computer Vision. Image Processing. Signal Processing. Time Series Analysis. Wavelets. Massively Parallel Computer Architectures. Parallel Processing Algorithms. Machine Learning, Artificial Intelligence. Land Mobile Radio (LMR).
Applications: Network Performance Monitoring. Internet Access Services. ADSL Access. ATM Backbone Architectures. High-Speed Internet Access Architectures. Electronic Yellow Pages. Data Mining. Automatic Target Recognition. Credit Card Fraud Detection. Hyperspectral Image Processing. Infrared Imaging. Character Recognition. Face Recognition. Handwriting Recognition. Real-time Embedded Processing. Resource Optimization. Speech Recognition. Customer Acquisition and Churn Analysis. Telecom Market Segmentation. Market Basket Analysis. Telecom Operation Support Systems. Telecom Inventory Management Systems. Customer Relationship Management. Public Safety and First Responder Communications and Applications. Computer Aided Dispatch Systems. Mobile (Cellular) Advertising Systems. Pathogen Detection Systems. Home Automation Systems.